Privacy Policy
VNC Consultants Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our consultancy services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
VNC Consultants Ltd is a consultancy business specialising in helping double glazing and home improvement companies improve performance, increase profitability and achieve sustainable growth.
For the purposes of UK data protection law, VNC Consultants Ltd is the data controller responsible for your personal information.
Contact Details
VNC Consultants Ltd
Email: info@vncconsultants.co.uk
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
Information We Collect
We may collect and process the following information:
Information You Provide Directly
When you contact us, complete a form or enquire about our services, we may collect:
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Name
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Company name
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Email address
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Telephone number
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Business information
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Any information contained within your enquiry
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type and version
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Device information
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Operating system
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Website usage data
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Referral source
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Pages viewed and time spent on our website
This information helps us improve our website and services.
How We Use Your Information
We use personal information to:
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Respond to enquiries
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Provide consultancy services
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Communicate with clients and prospective clients
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Improve our website and user experience
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Monitor website performance
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Comply with legal obligations
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Protect our business against fraud and misuse
We will only process your information where we have a lawful basis for doing so.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following legal bases:
Legitimate Interests
Processing information necessary for running and growing our business, improving services and responding to enquiries.
Contractual Necessity
Processing required to provide consultancy services or take steps before entering into a contract.
Consent
Where you have given consent to receive marketing communications or where consent is otherwise required.
Legal Obligations
Where processing is necessary to comply with applicable laws and regulations.
Marketing Communications
We may occasionally contact you with information about our services where we believe it may be relevant to your business.
You may opt out of receiving marketing communications at any time by contacting us or using any unsubscribe facility provided.
We will never sell your information to third parties for marketing purposes.
Sharing Your Information
We do not sell, trade or rent personal information.
We may share information with trusted third parties where necessary, including:
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Website hosting providers
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IT service providers
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Email providers
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Professional advisers
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Legal and regulatory authorities where required by law
Any third parties processing information on our behalf are required to keep it secure and comply with applicable data protection laws.
Data Security
We take reasonable technical and organisational measures to protect your personal information against:
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Unauthorised access
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Accidental loss
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Misuse
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Alteration
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Disclosure
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax and accounting requirements.
When information is no longer required, it will be securely deleted or anonymised.
Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website performance.
Cookies may be used to:
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Remember user preferences
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Improve website performance
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Monitor website traffic
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Analyse visitor behaviour
You can manage cookie settings through your browser preferences.
A separate Cookie Policy may provide additional information regarding our use of cookies.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of external websites and encourage users to review their privacy policies before submitting personal information.
Your Rights
Under UK GDPR, you have various rights regarding your personal information.
These include the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your data
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Restrict processing
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Object to processing
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Request data portability
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Withdraw consent where consent is relied upon
To exercise any of these rights, please contact us at:
We may request proof of identity before responding to certain requests.
International Data Transfers
Where any personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children’s Privacy
Our services are intended for business owners and professionals.
We do not knowingly collect personal information from individuals under the age of 18.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any updates will be published on this page and will take effect immediately upon publication.
We encourage users to review this page periodically to stay informed about how we protect personal information.
Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact:
VNC Consultants Ltd
Email: info@vncconsultants.co.uk
If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.